Question 1

What’s included with every RV rental?

Accepted Answer

Each camper comes fully stocked with essentials like plates, cups, silverware, cookware, a Keurig coffee maker with K-cups, dish soap/sponge, paper towels, RV toilet paper, pillows with protective covers, and a comforter on the master bed.

Question 2

What is not included in the rental?

Accepted Answer

Linens (sheets and towels) are not provided and must be supplied by the renter.

Question 3

How is mileage handled?

Accepted Answer

If you choose delivery and set up, there is a delivery fee ($100 minimum or $6.00/mile). If you drive the camper yourself, 100 miles per night are included; additional miles are charged at $0.35/mile.

Question 4

Is there a minimum rental length?

Accepted Answer

Yes — all rentals require a minimum of 2 nights.

Question 5

Are there discounts for longer stays?

Accepted Answer

Yes — a 10% discount applies for weekly rentals (7–29 nights) and a 15% discount for monthly rentals (30+ nights).

Question 6

What standard fees apply to every rental?

Accepted Answer

Standard fees include $100 insurance, an $85 cleaning fee, and a refundable $500 security deposit.

Question 7

Is campground tank disposal included?

Accepted Answer

If your site doesn’t have grey/black tank disposal, there is a one-time $50 fee to dispose of it for you.

Question 8

What about generator use?

Accepted Answer

Four hours per night of generator use is included; additional hours are $3/hour.

Question 9

What is the cancellation policy?

Accepted Answer

– Full refund if canceled 60+ days before the trip.
 – 50% refund if canceled 30+ days before the trip.

Question 10

Are pets allowed?

Accepted Answer

Well-behaved dogs are permitted, per the pet policy.

Question 11

What are the cleaning expectations?

Accepted Answer

Renters should return the RV tidy: remove trash, clean spills, and return items to their original places.

Question 12

What should I do if damage or maintenance issues occur?

Accepted Answer

Contact Tri-State RV Rentals immediately so they can coordinate repairs or part orders quickly.

Question 13

Is there a late/waiting time policy?

Accepted Answer

There’s a 30-minute grace period for delivery/pickup delays. After that, a $25 fee per additional 30 minutes may apply.

Question 14

Can I move or tow the RV if Tri-State delivered it?

Accepted Answer

No — the camper may not be moved, towed, or repositioned by anyone other than Tri-State RV Rentals unless written permission is provided.

Question 15

Is smoking allowed inside the camper?

Accepted Answer

No — smoking, vaping, or use of tobacco products is strictly prohibited inside.

Question 16

Who is Tri-State RV Rentals and what region do they serve?

Accepted Answer

Tri-State RV Rentals is a small, family-run business serving Virginia, West Virginia, and Maryland with a fleet of well-maintained, fully stocked travel trailers.

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