Question 1

What is included with every RV rental?

Accepted Answer

Every Tri-State RV Rentals camper comes fully stocked with plates, bowls, cups, silverware and a full cooking utensil set, pots, pans and basic cookware, a Keurig coffee maker with K-Cups, dish soap and sponge, paper towels and RV toilet paper (rapid dissolving), pillows with protective covers, and a comforter on the master bed.

Question 2

What is not included with the rental?

Accepted Answer

Linens, including sheets and towels, are not stocked and must be provided by the renter.

Question 3

How are mileage and delivery rates handled?

Accepted Answer

For delivery with set-up, the rate is a $100 minimum or $6.00 per mile. If you drive the camper yourself, 100 miles per night are included for free and excess mileage is charged at $0.35 per mile. The campers require a 2500 or larger vehicle to tow.

Question 4

Is there a minimum rental length?

Accepted Answer

Yes, there is a minimum rental length of 2 nights.

Question 5

Are there discounts for longer stays?

Accepted Answer

Yes. Weekly rentals of 7 to 29 nights receive a 10% discount, and monthly rentals of 30 or more nights receive a 15% discount.

Question 6

What standard fees apply to every rental?

Accepted Answer

Standard fees applied to every rental include $100 for insurance, an $85 cleaning fee, and a $500 refundable security deposit.

Question 7

Is grey and black tank disposal available?

Accepted Answer

Yes. If your camping site does not have grey and black tank disposal, Tri-State RV Rentals will handle it for you for a one-time fee of $50.

Question 8

What is the generator policy?

Accepted Answer

Generator use includes 4 hours per night. Additional generator usage is charged at $3 per hour. A generator will be provided to fit the camper along with a full fuel can, which must be returned refilled.

Question 9

What is the cancellation policy?

Accepted Answer

Tri-State RV Rentals offers a full refund if you cancel 60 or more days before your trip and a 50% refund if you cancel 30 or more days before your trip.

Question 10

Are pets allowed?

Accepted Answer

Yes, well-behaved dogs are allowed according to the pet policy.

Question 11

What are the cleaning expectations when returning the camper?

Accepted Answer

Renters are expected to return the camper in tidy condition by removing trash, cleaning spills, returning items to their original locations, and securing items for towing.

Question 12

What should I do if there is an accident, damage, or maintenance issue?

Accepted Answer

If any damage, mechanical issues, or accidents occur during your stay, you should contact Tri-State RV Rentals immediately so they can order parts, coordinate repairs, or schedule a mechanic as needed.

Question 13

What is the late or waiting time policy?

Accepted Answer

There is a 30-minute grace period if the crew must wait due to delays. After 30 minutes, a $25 fee is applied for each additional 30 minutes of late or waiting time. In cases of extreme delays that interfere with other scheduled deliveries, delivery or pickup may need to be rescheduled and may be subject to a fee.

Question 14

Can I move or tow the camper after it has been delivered?

Accepted Answer

If delivery is scheduled and completed by Tri-State RV Rentals, the camper may not be moved, towed, repositioned, or relocated by anyone other than their team unless written permission is provided first. Unauthorized movement will result in immediate loss of security deposit and responsibility for any resulting damages or service costs.

Question 15

Is smoking allowed inside the camper?

Accepted Answer

No. Smoking, vaping, or the use of any tobacco products is strictly prohibited inside the camper.

Question 16

Who is Tri-State RV Rentals and what areas do they serve?

Accepted Answer

Tri-State RV Rentals is a small, family-run RV rental business serving the West Virginia, Virginia, and Maryland region. They offer a fleet of well-maintained, fully stocked travel trailers and focus on making camping simple, comfortable, and stress-free.

RENT, DELIVER, MANAGE

Frequently asked questions

What’s included with every RV rental?

What is not included in the rental?

How is mileage handled?

Is there a minimum rental length?

Are there discounts for longer stays?

What standard fees apply to every rental?

Is campground tank disposal included?

What about generator use?

What is the cancellation policy?

Are pets allowed?

What are the cleaning expectations?

What should I do if damage or maintenance issues occur?

Is there a late/waiting time policy?

Can I move or tow the RV if Tri-State delivered it?

Is smoking allowed inside the camper?

Who is Tri-State RV Rentals and what region do they serve?